Terms & Conditions


Last updated: 2 October 2026

These Terms & Conditions govern your use of the The Scent Exchange SA website and the purchase of products through https://thescentexchange.co.za.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About The Scent Exchange SA

The Scent Exchange SA is an online fragrance retailer serving customers in South Africa.

In these Terms & Conditions, “The Scent Exchange SA”, “TSE”, “we”, “us” and “our” refer to the operator of the store.

Website: https://thescentexchange.co.za
Email: thescentexchange@outlook.com
Telephone: +27 71 610 1180

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the operation or security of the website
  • Introduce malicious software or harmful code
  • Copy, reproduce or exploit website content without permission
  • Provide false, misleading or fraudulent information when placing an order

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers or systems.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, fragrance information and other product details displayed on our website are accurate.

However:

  • Product colours and appearance may vary depending on your device or screen.
  • Packaging, presentation or manufacturer details may change from time to time.
  • Fragrance perception is subjective and may differ between individuals.
  • Product availability may change without notice.

The Scent Exchange SA does not guarantee that a particular fragrance will smell identical on every individual’s skin.

4. Product Authenticity and Representation

Products sold through The Scent Exchange SA will be represented according to their applicable product descriptions and branding.

Where products are inspired by, comparable to, or otherwise associated with particular fragrance profiles or fragrance families, such references are intended to describe scent characteristics and are not intended to suggest that the products are manufactured, endorsed or affiliated with another brand unless expressly stated.

5. Pricing

All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change without prior notice.

Promotional prices, discounts and special offers may be subject to specific terms, eligibility requirements, stock availability or defined promotional periods.

We reserve the right to correct pricing or product information errors.

If an obvious pricing error affects an order, we may contact you before processing the order. Where appropriate, you may be given the option to proceed at the correct price or cancel the affected order.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed by us.

We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving:

  • Incorrect pricing or product information
  • Insufficient stock
  • Suspected fraud or unauthorised activity
  • Payment failure
  • Incorrect or incomplete customer information
  • Technical or system errors
  • Circumstances outside our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded using the appropriate payment method, subject to applicable law and payment-provider procedures.

7. Payment

Payments are processed through the payment methods made available during checkout.

You agree to provide accurate payment and billing information.

Orders may only be processed once the required payment has been successfully authorised or received.

We do not knowingly retain complete payment-card details where those details are processed directly by third-party payment providers.

8. Promotions and Discounts

Promotional offers may have individual terms and conditions.

Unless expressly stated otherwise:

  • Promotions cannot be exchanged for cash.
  • Promotions cannot be combined with other promotional offers.
  • Promotional products are subject to stock availability.
  • Promotional eligibility is determined at the time of purchase.
  • We reserve the right to withdraw or modify a promotion where reasonably necessary.

Specific promotional terms displayed alongside an offer will take precedence over these general provisions where there is a conflict.

9. Delivery

Orders are delivered to addresses within the service areas supported by our delivery partners.

Delivery timeframes are estimates and may be affected by:

  • Order processing
  • Courier availability
  • Public holidays
  • Weather
  • Address accuracy
  • Remote-area delivery requirements
  • Circumstances outside our reasonable control

Customers are responsible for providing accurate delivery information.

Additional information regarding delivery charges, estimated delivery times and delivery procedures is provided in our Delivery & Shipping Policy.

10. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Returns & Refunds Policy and applicable South African consumer-protection legislation.

Due to the nature of fragrance products, certain products may be subject to specific hygiene, safety or resale conditions when determining whether a return or exchange can be accepted.

Customers should review the applicable Returns & Refunds Policy before opening or using a product they may wish to return.

Nothing in our policies is intended to remove or restrict any consumer rights that cannot lawfully be excluded.

11. Consumer Rights

The Scent Exchange SA aims to comply with applicable South African consumer-protection and ecommerce requirements, including the Consumer Protection Act 68 of 2008 and other applicable legislation.

Nothing in these Terms & Conditions is intended to waive, restrict or unlawfully limit a consumer right that cannot legally be excluded or limited.

12. Intellectual Property

Unless otherwise stated, the content available on our website, including:

  • Logos
  • Brand elements
  • Product photography
  • Graphics
  • Text
  • Page layouts
  • Designs
  • Website materials

is owned by or licensed to The Scent Exchange SA or the relevant rights holder.

You may not reproduce, distribute, modify, commercially exploit or republish such material without appropriate permission.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services, advertising platforms and other technology providers.

Those services may operate under their own terms and privacy policies.

The Scent Exchange SA is not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.

14. Website Availability

We aim to keep our website available and functioning correctly but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical issues
  • Hosting or infrastructure problems
  • Security incidents
  • Third-party service interruptions
  • Circumstances outside our reasonable control

15. Limitation of Liability

To the extent permitted by applicable law, The Scent Exchange SA will not be responsible for losses arising from circumstances outside our reasonable control or from a customer’s misuse of our products or website.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms & Conditions limits consumer rights or remedies that cannot legally be excluded.

16. Personal Information

The collection and processing of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable South African privacy legislation.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised “Last updated” date.

Your continued use of the website after an update may constitute acceptance of the revised terms to the extent permitted by law.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate courts or other legally recognised dispute-resolution mechanisms.

19. Contact Us

If you have questions regarding these Terms & Conditions, an order or any of our services, contact:

The Scent Exchange SA
Website: https://thescentexchange.co.za
Email: thescentexchange@outlook.com
Telephone: +27 71 610 1180