Privacy Policy

Last updated: 2 October 2026

The Scent Exchange SA respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights available to you.

1. Who We Are

The Scent Exchange SA operates an online fragrance store serving customers in South Africa.

For purposes of this Privacy Policy, references to “The Scent Exchange SA”, “TSE”, “we”, “us” or “our” refer to the operator of the store.

Website: https://thescentexchange.co.za
Email: thescentexchange@outlook.com
Telephone: +27 71 610 1180

2. Information We Collect

Depending on how you interact with our store, we may collect:

  • Name and surname
  • Email address
  • Telephone or mobile number
  • Billing and delivery address
  • Order and transaction information
  • Products purchased or considered
  • Customer-service communications
  • Information submitted through forms on our website
  • Technical information such as IP address, browser type, device information and website activity
  • Marketing preferences

We do not intentionally collect information that is unnecessary for providing our products and services.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange delivery
  • Process payments through our payment providers
  • Communicate with you regarding your orders
  • Respond to enquiries and customer-service requests
  • Process returns, refunds and exchanges
  • Improve our website, products and customer experience
  • Detect and prevent fraudulent or unauthorised transactions
  • Send promotional communications where permitted and where you have provided the appropriate consent
  • Comply with applicable legal and regulatory obligations

4. Payments

Payment information may be processed by third-party payment service providers.

The Scent Exchange SA does not need to store your complete payment-card details to process an order. Payment information is handled according to the applicable security and privacy practices of the payment provider used during checkout.

5. Sharing Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business.

These may include:

  • Payment service providers
  • Courier and delivery providers
  • Website and ecommerce technology providers
  • Hosting and technical service providers
  • Marketing and analytics providers
  • Professional advisers where necessary
  • Law-enforcement or regulatory authorities where legally required

We do not sell customers’ personal information as a commercial product.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember shopping-cart or browsing information
  • Understand how visitors use the website
  • Improve website performance
  • Support marketing and advertising activities where applicable

You can manage certain cookie settings through your browser or any cookie controls provided on the website.

7. Marketing Communications

Where permitted, we may use your contact information to send information about products, promotions, offers or other communications from The Scent Exchange SA.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications relating to an order or service may still be sent where necessary.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, maintain business records, or comply with legal and regulatory requirements.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of information where legally permissible
  • Object to certain forms of processing
  • Withdraw consent where processing is based on consent
  • Object to receiving direct marketing communications

Requests relating to personal information should be submitted using our contact details provided below.

11. Children’s Information

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the relevant third party’s privacy policy before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on this page together with its effective date.

14. Contact Us

For questions regarding this Privacy Policy or requests relating to your personal information, contact us:

The Scent Exchange SA
Website: https://thescentexchange.co.za
Email: thescentexchange@outlook.com
Telephone: +27 71 610 1180